The Client Charter is a publicly displayed statement published by Government Agencies of their service to clients in accordance to the Public Administration Progress Circular Volume 3 Year 1993.
In order to fulfil the requirements, a few activities were performed:
- Display of Client Charter at every clinic
- Biannual Client Satisfaction survey
- Waiting Period survey at specialists clinics and pharmacies
- On-going relevance study of Client Charter
List of Client Charter Milestones
- Customer Satisfaction Survey Phase 1 2011
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Visiting Hour
- Ward 1, 2, 3 ,4, 7 & 8
- Monday - Friday
12:30PM - 2:00PM
4:30PM - 7:30PM - Saturday, Sunday & Public Holiday
01.00PM - 7.00PM
- Monday - Friday
- Intensive Care Unit (ICU / NICU / SCN)
- Monday - Sunday & Public Holiday
12:30PM - 2:00PM
4:30PM - 6:30PM
- Monday - Sunday & Public Holiday
- Maternity Ward (Ward 5 & 6)
- Monday - Sunday & Public Holiday
12:30PM - 2:00PM
4:30PM - 7:00PM
- Monday - Sunday & Public Holiday
- Emergency
- 24 hours
- Cafeteria
- 7:00AM - 7:00PM