The Client Charter is a publicly displayed statement published by Government Agencies of their service to clients in accordance to the Public Administration Progress Circular Volume 3 Year 1993.

In order to fulfil the requirements, a few activities were performed:

• Display of Client Charter at every clinic
• Biannual Client Satisfaction survey
• Waiting Period survey at specialists clinics and pharmacies
• On-going relevance study of Client Charter

List of Client Charter Milestones

1. Customer Satisfaction Survey Phase 1 2011