The Client Charter is a publicly displayed statement published by Government Agencies of their service to clients in accordance to the Public Administration Progress Circular Volume 3 Year 1993.

In order to fulfil the requirements, a few activities were performed:

  • Display of Client Charter at every clinic
  • Biannual Client Satisfaction survey
  • Waiting Period survey at specialists clinics and pharmacies
  • On-going relevance study of Client Charter
 

List of Client Charter Milestones

  1. Customer Satisfaction Survey Phase 1 2011
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Statistic Pelawat:
Last Update:
Visiting Hour
  • Ward 1, 2, 3 ,4, 7 & 8
    • Monday - Friday
      12:30PM - 2:00PM
      4:30PM - 7:30PM
    • Saturday, Sunday & Public Holiday
      01.00PM - 7.00PM
  • Intensive Care Unit (ICU / NICU / SCN)
    • Monday - Sunday & Public Holiday
      12:30PM - 2:00PM
      4:30PM - 6:30PM
  • Maternity Ward (Ward 5 & 6)
    • Monday - Sunday & Public Holiday
      12:30PM - 2:00PM
      4:30PM - 7:00PM
  • Emergency
    • 24 hours
  • Cafeteria
    • 7:00AM - 7:00PM